Update & Patch Management

We take on the complete coordination and implementation of updates and patches for operating systems, applications and IT infrastructures. This includes monitoring, prioritization, testing, implementation and documentation.

The frequency depends heavily on the individual requirements of your company and the software used. Critical security updates, for example to eliminate acute vulnerabilities (zero-day exploits), are implemented at short notice and with the highest priority. For regular function updates and improvements, we work with you to define a suitable maintenance cycle – monthly or quarterly, for example. In doing so, we ensure that your operating times are affected as little as possible. The aim is to achieve an optimum compromise between security, stability and cost-effectiveness.

Usually not. Our aim is to carry out updates in such a way that your systems remain operational at all times. To achieve this, we rely on a multi-stage test procedure: Before each roll-out, we test the updates in a secure test environment and simulate their effect on your infrastructure. Only if all tests are successful are the updates installed in the production environment. In addition, we plan all measures in consultation with you – preferably in defined maintenance windows to avoid any interruptions. Should a problem nevertheless occur, we have a rollback concept to quickly restore the system to a functioning state.

Absolutely. Smaller companies without their own IT department in particular benefit from external patch management. They receive the same level of professional protection as large organizations – without having to tie up their own resources. We offer scalable packages that are tailored to your infrastructure – regardless of whether you have five or five hundred devices. At the same time, our service takes the pressure off internal teams, creates an overview and reduces the risk of overlooking updates or carrying them out incorrectly.

Yes, our service is deliberately designed to be technology-agnostic and flexible. We support both traditional on-premises environments as well as modern cloud infrastructures (e.g. Microsoft 365, Azure, AWS) and hybrid forms. Many companies today rely on a combination of local and cloud-based IT – and this is exactly where we come in: We develop individual update concepts that make this complexity manageable and are valid for all components of your infrastructure.

We start with a joint discussion in which we record your requirements, the existing infrastructure and any special features. We then create a customized update and patch concept with clear responsibilities, coordinated schedules and transparent processes. As soon as the concept has been approved, we take over the ongoing monitoring, evaluation, testing and installation of all relevant updates. Centralized reporting gives you regular insight into the current status – clearly understandable and, if desired, documented for auditing purposes.