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Hybrid maintenance concepts in IT
Combine OEM maintenance with third-party maintenance – for maximum availability, individual SLAs and significant cost benefits. K&P develops a customized maintenance model for you that fits your IT.
OEM, TPM or hybrid - a direct comparison
OEM maintenance offers full manufacturer support, for example with firmware updates or warranty issues. However, it is generally cost-intensive, not very flexible and strongly tied to the life cycle of the products. Individual SLA adjustments are only possible to a limited extent.
Hybrid maintenance concepts combine OEM and TPM services flexibly and economically. We refine minimal OEM SLAs with our own services (e.g. 9×5 to 24×7) – for maximum availability, cost savings of up to 30% and full relief from us as SPOC.
Third-Party Maintenance (TPM) scores with high flexibility, significant cost benefits (savings of up to 60%) and manufacturer-independent support – even beyond the end-of-life. In return, there is no direct access to certain OEM-specific services such as software updates or certifications.
The logical consequence of OEM and TPM
Hybrid maintenance concepts are more than just a hybrid of classic maintenance models – they are the well thought-out answer to the increasing demands placed on modern IT infrastructures.
By combining what best suits their systems – OEM support for business-critical components and third-party maintenance for economically viable systems – companies create a service concept that is both technically and economically convincing.
The result:
Individually tailored service architectures, significant cost savings and, at the same time, maximum availability and future-proofing – regardless of the manufacturer, device location or hardware life cycle.
Hybrid maintenance is therefore not just an option – it is the logical consequence for anyone who wants their IT services to be flexible, scalable and efficient.
The most important advantages at a glance
Flexibility at system level
Maintenance contracts can be customized depending on the hardware and tailored precisely to your requirements.
Plannable costs & savings potential
Through the targeted use of TPM, overall costs can be noticeably reduced and budgets used more efficiently.
Individual SLA design
Response times and recovery targets are tailored precisely to your systems and operational processes.
Cross-manufacturer support
You benefit from a central point of contact for your entire IT – regardless of the manufacturer.
Sustainability & longer life cycles
Reliable support and suitable spare parts will continue to be available to you even after the End of Life (EOL).
Greater reliability
Parallel service levels minimize downtimes and ensure high availability of your systems.
Frequently asked questions about hybrid maintenance concepts (FAQ)
What is a hybrid maintenance concept?
A hybrid maintenance concept combines OEM (original manufacturer) and third-party maintenance (TPM) services in order to optimally balance costs, flexibility and availability. Critical systems remain with the manufacturer, while less sensitive components are efficiently maintained by TPM.
What are the advantages of a hybrid model compared to pure OEM support?
A hybrid model significantly reduces maintenance costs (by up to 30 %), increases flexibility through customizable SLAs and enables the long-term use of older systems – without manufacturer lock-in.
When does a hybrid maintenance concept make sense?
If your IT infrastructure consists of systems from different manufacturers, if there are budget restrictions or if individual components are to be decoupled from the manufacturer’s life cycle, a hybrid model is ideal.
Can existing OEM contracts be integrated?
Yes, existing OEM contracts can be integrated into hybrid concepts. K&P analyzes your current maintenance situation and develops an individual migration or add-on model.
What happens to systems that have already reached EOL/EOS?
Devices that are no longer supported by the manufacturer (end-of-life or end-of-support) can continue to be reliably supported via TPM – including spare parts supply and SLAs.
How quickly can a hybrid maintenance concept be implemented?
Implementation depends on the complexity of your IT landscape. Initial partial conversions are usually possible within a few weeks – following a structured inventory and concept development.
Are there hidden costs or risks with TPM?
No. All services, SLAs and cost items are defined transparently in advance. On the contrary: TPM enables better planning thanks to flat-rate service packages and less dependence on manufacturer prices.
Why is K&P the right partner for hybrid maintenance?
K&P combines 40 years of experience in IT service with a cross-manufacturer focus. You receive individual advice, fast response times, comprehensive spare parts availability and personal contacts – for OEM, TPM and everything in between.
How high-quality is K&P's TPM service compared to the OEM?
K&P’s TPM service meets the highest quality standards – with certified technical teams, in-house spare parts logistics, 24/7 availability and customized SLAs. In many cases, K&P offers shorter response times and more flexibility than traditional OEM contracts. Especially for mixed or older IT environments, K&P is often the more efficient solution due to its cross-manufacturer orientation.
Your contact person
Sascha PetryDirector Hardware Service Sales
There is a clever solution for every technical challenge - let us advise you and find the optimum solution.
