Data protection

PRIVACY POLICY

Thank you for visiting our website and for your interest in our company and our services.

The protection of your personal data during processing throughout the entire business process is an important concern for us. Compliance with German and European data protection regulations has highest priority at K&P Computer. We therefore inform you on this page about what data we collect from you, what we need this data for and which user rights you have.

We understand how important it is to handle your personal data with care and want to transparently explain when and why personal data is collected and processed. All data collection and processing is carried out for specific purposes. These purposes may arise from technical necessity, contractual requirements, marketing and website optimization, or explicit user requests. The legal basis for processing is Art. 6, para. 1 of the GDPR: legitimate interests of the data controller, pre-contractual and contractual measures. Your data will be deleted as soon as it is no longer necessary for the purpose for which it was collected. Additionally, your data will be deleted if storage is unlawful. Instead of deletion, data will be blocked if legal or factual obstacles, such as special retention obligations due to commercial and tax regulations, prevent deletion.

Responsible body for data processing:

K&P Computer Service- und Vertriebs-GmbH, Berta-Cramer-Ring 10, D-65205 Wiesbaden

Processing of personal data

For technical reasons, certain data must be collected and stored when you access our website.
We use this data for the technical administration of the website, to fulfill your requests and requirements and for internal analysis and market research purposes.

Each of your accesses is stored in a log file with the following data:

• Name of the page accessed
• Date and time of the access
• Amount of data transmitted
• Message indicating whether the retrieval was successful
• IP address
• Operating system and operating system version
• Browser type and version

The data is stored in a secure operating environment on our own servers, which are not accessible to the public. Your personal data is treated as strictly confidential and will deleted no later than 30 days.

All data that you send or download to www.kpc.de is transmitted via a secure https connection. However, when contacting us via email, the confidentiality of the transmitted information during transfer cannot be guaranteed. Therefore, we recommend sending confidential information exclusively by postal mail.

Your personal data will not be passed on, sold or otherwise transferred to third parties unless this is necessary for the purpose of processing the contract or you have expressly consented to this (e.g. by setting cookies).

On certain pages, we require additional personal data to provide our services or to fulfill the contractual relationship with you.

The following data is required for registration and login to our customer center.

• Your service contract number (customer number)
• Salutation, first name, last name
• Email address
• assword

The data entered in the registration form, including service contract number, salutation, first name, and last name, is used to verify your identity and is then immediately deleted.

The email address and password entered in the registration form are required for logging into the customer center and are stored in a secure operating environment on our own servers. Upon deletion of access to the customer center, these login credentials will also be deleted.

The provision of your personal data is mandatory for registration and login to the customer center. If you do not provide your personal data, no access authorization will be set up or existing access will be deleted.

The following data is required to report an error without logging in to our customer center:

• Service contract number (customer number)
• Your email address
• First name, last name
• Phone number

Optional:

• On-site contact (salutation, first name, surname)
• Phone number, on-site contact 
• Email address, on-site contact

Your customer number and email address are required to verify your identity.

The personal data entered in the form is required to process the fault report and is stored in a secure operating environment on our own servers. This data will be deleted after the legal retention periods have expired

The provision of personal data is mandatory for the verification of legitimacy and processing the fault eport. If you do not provide your personal data, it will not be possible to process the fault report.

The following data is required for event registration:

• Salutation, first name, last name
• Company / Organization
• Email address
• Phone number

Any other information about yourself and the company / organization is optional.

The data is required for the organization of the event (confirmation of participation, invitation, event information). Your data will be deleted as soon as it is no longer needed for the purpose for which it was collected. If you do not provide your personal data, you will not be able to register or participate in the event.

User rights

You have the right to data portability, access, correction, deletion and restriction of processing of your personal data as well as the right to lodge a complaint with a supervisory authority in accordance with to Article 77 of the GDPR. Depending cookie settings you have selected, your personal data may be transferred to third parties. For more information on the use and transfer of personal data, please refer to the links to the indiviual cookie privacy policies in the “Cookies” section and the links to the privacy policies of each social media platform in the “Privacy Notice on Social Plugins” section of this Privacy Policy. Beyond this, no data will be shared with third parties, except for requests from authorized governmental entities.

You can object to the further processing of your personal data at any time by sending an email to datenschutz@kpc.de or a letter to K&P Computer Service und Vertriebs-GmbH, Berta-Cramer-Ring 10, 65205 Wiesbaden, with effect for the future.

Cookies

Cookies are small text files that are stored locally on the visitor’s system. On our website we, use the following types of cookies, the scope and function of which are explained below:

• Essential cookies: Essential cookies enable basic functions without which you cannot use our website as intended. These cookies are used exclusively by us. This means that all information stored in the cookies is only sent back to our website. Essential cookies are strictly necessary cookies as defined by the ePrivacy Directive 2002/58 EC, which do not require consent for storage.
• Statistics cookies: Statistics cookies collect information about the use of our website in anonymous or pseudonymous form. This information helps us understand how visitors use our website. The purpose is to improve the attractiveness, content and functionality of the website.
• External cookies: These cookies originate from external companies (third-party cookies) and are used to collect cross-website information about the websites visited by the user or to enable content from video platforms and social media platforms. When cookies from external media are accepted, access to the content on these platforms no longer requires manual consent. In addition, cookies allow external parties to create targeted advertising. This enables personalized online advertising and enhanced analysis and reporting of user behavior. Legal basis: Art. 6, para. 1 lit. a GDPR (consent).
  Specifically, we use the following cookies on our website:

Name: Borlabs Cookie Provider: K&P Computer Service- und Vertriebs-GmbH, Berta-Cramer-Ring 10, D-65205 Wiesbaden Purpose: Saves the settings of visitors selected in the Cookie Box of Borlabs Cookie.
Cookie name: borlabs-cookie Cookie duration: 1 year Privacy policy: https://www.kpc.de/datenschutz/ Essential cookie, required for the proper functioning of the website.

Name: Google Tag Manager Provider: Google LLC Cookie names: _ga, _gat, _gid Cookie duration: 2 years, current session, 24 hours Purpose: To recognize returning users on this website and merge the data under a randomly generated user ID.
Privacy policy: https://policies.google.com/privacy?hl=en Consent to the use of this cookie can be given or withdrawn via the cookie settings on this website.

Name: Facebook Provider: Facebook Ireland Ltd, 4 Grand Canal Square Grand Canal Harbour, Dublin 2 Ireland Purpose: Used to unblock Facebook content.
Privacy policy: https://www.facebook.com/privacy/explanation Host(s) .facebook.com Consent to the use of this cookie can be given or withdrawn via the cookie settings on this website.

Name: Google Maps Provider: Google Ireland Limited Gordon House, Barrow Street, Dublin 4, Ireland Purpose: Used to unblock Google Maps content.
Cookie name: NID Cookie duration: 6 months Privacy policy: https://policies.google.com/privacy Host(s) .google.com Consent to the use of this cookie can be given or withdrawn via the cookie settings on this website.

Name: Instagram Provider: Facebook Ireland Ltd, 4 Grand Canal Square Grand Canal Harbour, Dublin 2 Ireland Purpose: Used to unblock Instagram content.
Cookie name: pigeon_state Cookie duration: current session Privacy policy: https://www.instagram.com/legal/privacy/ Host(s) .instagram.com Consent to the use of this cookie can be given or withdrawn via the cookie settings on this website.

Name: OpenStreetMap Provider: OpenStreetMap Foundation Purpose: Used to unlock OpenStreetMap content. Cookie name: _osm_location, _osm_session, _osm_totp_token, _osm_welcome, _pk_id., _pk_ref., _pk_ses., qos_token Cookie duration: up to 10 years Privacy policy: https://wiki.osmfoundation.org/wiki/Privacy_Policy Host(s) .openstreetmap.org Consent to the use of this cookie can be given or withdrawn via the cookie settings on this website.

Name: X (Twitter Provider: Twitter International Unlimited Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07 IRELAND Purpose: Used to unblock Twitter content.
Cookie Name: __widgetsettings, local_storage_support_test Cookie Duration: Unlimited Privacy Policy: https://x.com/en/privacy Host(s) .twimg.com, .twitter.com Consent to the use of this cookie can be given or withdrawn via the cookie settings on this website.

Name: Vimeo Provider: Vimeo Inc, Attention: Data Protection Officer, 555 West 18th Street, New York, New York 10011 Purpose: Used to unblock Vimeo content. Cookie Name: vuid Cookie Duration: 2 years Privacy Policy: https://vimeo.com/privacy Host(s) player.vimeo.com Consent to the use of this cookie can be given or withdrawn via the cookie settings on this website.

Name: YouTube Provider: Google Ireland Limited Gordon House, Barrow Street, Dublin 4, Ireland Purpose: Used to unblock YouTube content.
Cookie name: NID Cookie duration: 6 months Privacy policy: https://policies.google.com/privacy Host(s) .google.com Consent to the use of this cookie can be given or withdrawn via the cookie settings on this website.

Data protection information on social plugins

Plugins from the following social networks are integrated on our pages:

• Instagram & Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland
• XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany
• Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
• Youtube LLC, 901 Cherry Ave, San Bruno, CA 94066, USA
• Twitter International Unlimited Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland
• Linkedin Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland

You can recognize the plugins by the respectives logo of the social networks.

Facebook

When you click on the Facebook logo on our website, a direct connection between your browser and the Facebook server is established via the plugin. Facebook receives the information that you have visited our website with your IP address. If you are logged into Facebook, Facebook may associate your visit to our site with your account. If you are a member of Facebook and do not want Facebook to collect information about you through our website and associate it with your stored membership information, you must log out of Facebook before visiting our website. Please note that we have no knowledge of the content of the transmitted data or its use. Further information can be found in Facebook’s privacy policy at https://www.facebook.com/about/privacy/.

Use of Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). The purpose of the data processing is to analyze this website and its visitors. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google.

Google Analytics uses cookies to help the website analyze how users use the site. The information generated by the cookie about your use of the website is transmitted to and stored by Google on servers in the USA. IP anonymization is enabled on this website. Your IP address will be shortened by Google within the member states of the European Union or in other states that are party to the agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA where it will be abbreviated. Your data may be transferred to the USA. The processing is based on Art. 6 (1) f GDPR based on the legitimate interest in the needs-based and targeted design of the website. You have the right to object to this processing of your personal data on the basis of Art. 6 (1) f GDPR at any time for reasons arising from your particular situation.

Website visitors who do not want their data to be used in Google Analytics can download and install a browser add-on to deactivate Google Analytics at https://tools.google.com/dlpage/gaoptout?hl=en. You can also find more information about opting out of Google Analytics and your privacy at this site. Alternatively, you can prevent cookies from being stored by making the appropriate technical settings in your browser software. However, please note that if you do so, you may not be able to use the full functionality of this website.

Further information on terms of use and data protection can be found at https://www.google.com/analytics/terms/de.html or at https://policies.google.com/?hl=en&gl=en

Google Ads

This website uses GoogleAds. Google Ads is an online program of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States.

K&P Computer uses conversion tracking as part of Google Ads. When you click on an ad served by Google, a conversion tracking cookie is stored on your computer. These cookies allow Google to recognize your internet browser. If you visit certain websites and the cookie has not yet expired, Google and K&P Computer can recognize that the user clicked on the ad and was redirected to this website.

Each Google Ads user receives a cookie with different individual content. The information collected by the conversion cookie is used to generate conversion statistics about Ads users who have opted in to conversion tracking. K&P Computer will only receive statistical reports from Google about users who clicked on K&P Computer’s ads and were redirected to a website with a conversion tracking tag. K&P Computer does not receive any personally identifiable information. If you do not want to participate in tracking, you can set your Internet browser to be informed about the setting of cookies and to allow cookies only on a case-by-case basis. If cookies are disabled, the functionality of this website may be limited. Conversion cookies are used on the basis of Art. 6 para. 1 lit. f GDPR (legitimate interest in analyzing user behavior in order to optimize the offering).

Further information on Google Ads and Google Conversion Tracking can be found in Google’s privacy policy: https://www.google.de/policies/privacy/.

Use of SalesViewer® technology

This website uses SalesViewer® technology from SalesViewer® GmbH to collect and store data for marketing, market research and optimization purposes based on the legitimate interests of the website operator (Art. 6 (1) (f) GDPR).

For this purpose, a javascript-based code is used to collect company-related data and use it accordingly. The data collected with this technology is encrypted using a non-reversible one-way function (so-called hashing). The data is immediately pseudonymized and is not used to personally identify the visitors to this website.

The data stored by SalesViewer® will be deleted as soon as it is no longer required for the intended purpose and as long as the deletion does not conflict with any legal retention obligations.

You may opt out of the collection and storage of your data at any time with future effect by clicking on this link https://www.salesviewer.com/opt-out and then clicking on the “Deactivate tracking” button on the website. An opt-out cookie for this website will then be stored on your device. If you delete your cookies in this browser, you will need to click on this link again: https://www.salesviewer.com/opt-out.

Microsoft 365 services

We use various cloud-based services from Microsoft Corporation (One Microsoft Way, Redmond, WA 98052-6399, USA) as part of Microsoft 365 for communication and collaboration within our company and with business partners and customers.

Microsoft acts as a processor within the scope of these services in accordance with Art. 28 GDPR. The data processing takes place on servers within the European Union. Microsoft ensures compliance with the data protection requirements of the GDPR through comprehensive contractual, organizational and technical measures. Further information can be found at: https://www.microsoft.com/en-us/trust-center

Note on third-country transmission: In individual cases, e.g. as part of support services, personal data from third countries such as the USA may be accessed. In these cases, Microsoft ensures an adequate level of data protection by concluding EU standard contractual clauses in accordance with Art. 46 DSGVO.

Share Point Online

SharePoint Online is used for the central storage, management and collaborative editing of documents, as well as for structured internal and external collaboration.

Processed data types:

• User information (e.g. name, email address)
• Access data and usage logs
• Content and metadata of stored documents

Legal basis:

• Art. 6 (1) b GDPR (contract performance)
• Art. 6 (1) f GDPR (legitimate interest in structured and efficient collaboration)

Microsoft Teams

Microsoft Teams is used for communication via chat, audio and video conferencing, file sharing, appointment coordination and group collaboration.

Processed data types:

• Profile data (e.g. name, email address)
• Communication content (e.g. chat history, meeting data)
• Metadata (e.g. IP addresses, time stamps)

Legal basis:

• Art. 6 (1) b) GDPR (performance of a contract)
• Art. 6 (1) f) GDPR (legitimate interest in structured and efficient communication)

Exchange Online

Exchange Online is used as an email and calendar service and supports electronic communication, appointment planning, task management and contact maintenance.

Processed data types:

• Email and communication data (e.g. email content, sender, recipient)
• Calendar data (e.g. appointments, participant lists)
• Contact data and protocol data

Legal basis:

• Art. 6 para. 1 lit. b GDPR (contract fulfillment)
• Art. 6 para. 1 lit. f GDPR (legitimate interest in secure communication)

Microsoft Copilot for Microsoft 365

Microsoft Copilot is an AI-powered assistant for our employees that works within Microsoft 365 applications, such as Word, Excel, Outlook, Teams and SharePoint. Copilot helps you create, summarize, analyze and structure information, enabling you to use existing data more efficiently.

Copilot accesses existing content and data in our Microsoft 365 environment, e.g. emails, files, chats, calendar entries or contacts, in the course of use. The underlying AI uses this information exclusively within our tenant and does not store or use it to train AI models.

Processed data types:

• Content from Office documents, emails, chat messages, calendar entries, SharePoint and Teams data.

Legal basis:

• Art. 6 para. 1 lit. b GDPR (contract fulfillment)
• Art. 6 para. 1 lit. f GDPR (legitimate interest in intelligent work support and increased efficiency)

Further information on data processing by Microsoft Copilot can be found at:
https://learn.microsoft.com/en-us/copilot/microsoft-365/microsoft-365-copilot-privacy

Chatbase

Privacy policy for the use of Chatbase

We use the chatbot service Chatbase on our website to provide you with a convenient way to search for information about our offers and services.

The provider is Chatbase.co Inc. based at 4700 Keele Street, 215 Bergeron Centre, Toronto, ON, Canada, M3J 1P3.

The chatbot allows you to ask questions or get information about our services via an embedded text field. The processing is used to provide content in a user-friendly way and to improve our services. We do not use cookies in our implementation. There is no automatic data collection – data processing only begins when you actively use it (e.g. by typing a message).

Processed data types:

• Content of your chat messages (text input)
• Usage information (e.g. time and duration of use)
• Technical data (e.g. IP address, device type, operating system, browser type)
• If applicable, metadata for request processing

Legal basis

The processing is carried out on the basis of your consent in accordance with Art. 6 (1) point a GDPR, which you give by actively using the chatbot. You can cancel the use at any time. There is no automatic data processing without your input.

Data transfer to third countries

Processing takes place via the infrastructure of Chatbase and its cloud service providers, whereby personal data may be transferred to third countries, in particular the USA. Chatbase stores data on third-party servers to provide and maintain the service. The provider assures that appropriate protective measures such as standard contractual clauses in accordance with Art. 46 GDPR are implemented.

Storage period

The storage period depends on the purpose of the processing and the contractual agreements between us and the provider. The data will only be stored for as long as is necessary to provide the service. For further details, please refer to the Chatbase privacy policy.
Further information on data processing by Chatbase can be found in the provider’s privacy policy at:
https://www.chatbase.co/legal/privacy

Use of HubSpot

Our website uses HubSpot, a marketing automation software provided by HubSpot, 2nd Floor 30 North Wall Quay, Dublin 1, Ireland.
HubSpot is a software company based in the USA with an European branch in Ireland. Hubspot helps us to analyze the use of our portal.
Hubspot uses cookies for this purpose. Certain usage data is linked to you (e.g. after you have filled out a registration form) and stored in our CRM. This enables us to send you information and offers tailored to your interests. Your personal information may also be transferred to Hubspot servers in the United States (USA). We use Hubspot to provide you with information and offers tailored to your needs. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f) GDPR (General Data Protection Regulation) in the processing of your personal data. The duration of the storage of your personal data depends on the purpose of the storage.
As soon as the purpose of storage no longer applies, we will delete your data.
The provision of personal data collected through Hubspot is not required by law or contract or necessary for the conclusion of a contract.
If you do not provide us with this data, we will not be able to provide you with information and offers tailored to your needs.
You can find more information on the use of data by Hubspot in Hubspot’s privacy policy at: https://legal.hubspot.com/privacy-policy.
You may object to the use of your information at any time, including by sending an email to our email address listed in this privacy policy.
HubSpot is certified under the terms of the “EU-U.S. Privacy Shield Framework” and is subject to TRUSTe’s Privacy Seal and the “U.S.-Swiss Safe Harbor” Framework.

• Further information on HubSpot’s privacy policy
• Further information on cookies set by HubSpot in a visitor’s browser
• Further information on the cookies set on the HubSpot websites

General information

This privacy policy applies only to the content on our servers and does not apply to the websites linked to our site. Please be aware that the confidentiality of e-mail or other electronic communications on the Internet cannot be guaranteed and that the privacy policies and practices of the linked sites may change from time to time. It is therefore advisable and necessary to keep abreast of changes in legal regulations and company practices.

If you have any questions, suggestions or criticism regarding the processing of your personal data, you can contact the data protection officer of K&P Computer directly, who will also be happy to assist you with information requests and complaints.

You can reach the data protection officer by email at

datenschutz@kpc.de or by letter to

K&P Computer Service- und Vertriebs-GmbH, Data Protection Officer, Berta-Cramer-Ring 10, 65205 Wiesbaden, Germany