+49 6122 7071-0 info@kpc.de https://kundencenter.kpc.de/
International IT maintenance
There for you worldwide and 24/7

International IT maintenance

Clear processes, fast solutions – without detours.

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One contact - worldwide service

Your single point of contact

You have locations in several countries and are looking for a contact who can take care of your hardware and software assets company-wide. A partner who provides local support worldwide. Then K&P is the right partner for you. We develop tailor-made IT service concepts. From day 1, you benefit from forward-looking technical advice and efficient asset management. We provide daily reports and our technicians are on site for you worldwide if required.

24/7 support worldwide

Round-the-clock support from certified specialists – available worldwide, accessible at all times. Fast help via remote access or on-site deployment whenever you need us.

Flexible contracts & SLAs

Individual service contracts with customized SLAs guarantee maximum flexibility – tailored to your processes, locations, schedules and business-critical requirements.

Cost efficiency

Fewer partners, lower costs: Centralized control and longer device service life save you operating costs and simplify your entire IT management in the long term.

Global reach

IT service in over 200 countries – fast, reliable and local. A global network ensures your IT support exactly where you need it – centrally managed, decentrally implemented.

Highest quality

Our experts work according to international standards. You receive first-class service and save costs at the same time – thanks to efficient processes and manufacturer-certified technicians.

More focus on core business

We support IT operations – you gain time and resources for strategic issues. Your teams are relieved and your IT continues to run smoothly in the background worldwide.

Legend

24/7/4: 24 hours a day, 7 days a week, technician response within 4 hours.
24/7/4 in urban areas: 24 hours a day, 7 days a week, technician response within 4 hours in urban areas.
9/5/NBD: 9 hours per day, 5 days a week, usually Monday to Friday during regular business hours (e.g., 8:00 AM to 5:00 PM), NBD: Next-Business-Day.
NBD / Best effort: Next-Business-Day / no guaranteed response time or problem resolution within a specified time frame.
On Request: We would be happy to check the possibility of offering you service in this region. Please understand that we cannot make any binding promises.
Not supported: Currently, no support is available in this country.

If your desired SLA is not listed, please do not hesitate to contact us. We will do our best to find a suitable solution for you.

Individually tailored to you
47525
Systems in maintenance
11733
Calls
100 %
Reliability
Efficiency, safety and flexibility worldwide

Global IT service from a single source

With the increasing internationalization of companies, the requirements for efficient and well-networked IT are also growing. Different time zones, regional regulations and cultural differences quickly lead to a confusing system landscape. We counter this complexity with holistic IT concepts based on central control and uniform architecture. In this way, we create clear responsibilities, standardized processes and the basis for sustainable growth across national borders.

Another success factor is the optimization of your IT processes. By standardizing systems, tools and workflows, we reduce unnecessary complexity, avoid media disruptions and accelerate internal processes. Whether software rollouts, system updates or operational processes – everything is planned and coordinated centrally. The result: less effort, better scalability and noticeable time and cost savings for your entire company.

At the same time, we attach great importance to a globally consistent level of security. Our IT security concepts are based on international standards and can be individually adapted to local requirements. This allows you to reliably protect your data and systems in every region while meeting all relevant compliance requirements – from the GDPR to industry-specific standards. Security thus becomes an integral part of your global IT strategy.

In a constantly changing market environment, companies must be able to react quickly to new requirements. Our centrally organized IT infrastructure offers the necessary flexibility to, for example, quickly connect new locations, provide applications at short notice or adapt existing systems. You remain agile at all times – without long planning phases or costly system disruptions.

We take care of the technical implementation, monitoring and further development of your IT so that you can concentrate fully on your core business. While your teams work on innovations and pursue strategic goals, we ensure stable and high-performance IT operations in the background – efficiently, discreetly and reliably.

And if you need help quickly, we are there for you around the clock. Our internationally active, certified IT experts are available worldwide – remotely or on site. You receive expert support from specialists who understand your infrastructure and can respond immediately. In this way, we guarantee maximum availability, short response times and reliable IT operations – regardless of location or time.

Insights into services and processes

Frequently asked questions about our international IT service

Which sectors in particular benefit from your global IT service?

Our service is aimed at companies with an international presence across all sectors – particularly in the areas of industry, logistics, healthcare, financial services and trade. We take industry-specific requirements such as compliance specifications, production cycles and data protection guidelines into account.

How do you integrate our existing IT structures into your service concepts?

We start by analyzing your existing IT landscape together with your internal teams. Existing systems and processes are taken into account when developing the service concept and seamlessly integrated – without interrupting ongoing operations.

Can you also provide support for short-term projects or temporary locations?

Yes, we offer scalable IT services that are also suitable for temporary assignments, project locations or short-term rollouts. Thanks to our international network and standardized processes, we can become active on site within a very short time.

What languages do your support teams speak?

Our support teams are international and offer multilingual support in English, German, Spanish, French and other languages – depending on the region and customer requirements.

How does the onboarding process for new customers work?

After an initial analysis workshop, we develop a customized service concept. This is followed by a structured handover phase with clearly defined milestones in which we gradually take over operational responsibility – transparently, securely and efficiently.

Rainer Waiblinger

Your contact person

Rainer Waiblinger

CTO

There is a clever solution for every technical challenge - let us advise you and find the optimum solution.

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