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IT maintenance by K&P Computer is the cost-effective alternative to manufacturer service.
We are responsible for the maintenance and service of your entire IT infrastructure across all manufacturers. Depending on your requirements, this includes your server, storage and network environment as well as the infrastructure of your data center.
Manufacturer-certified IT specialists are at your service 24/7 worldwide.
Benefit from fast response times, cross-functional know-how, proximity to the manufacturer, minimal communication effort and cost-effective IT maintenance services.
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Sophisticated maintenance concepts offer you scope for strategic tasks and thus contribute to the success of your company. From day 1, you benefit from forward-looking technical advice and efficient asset management. Thanks to our regular updates and daily reports, you always have an overview of all your hardware and software assets.
Manufacturer-independent inventory analysis
of the actual situation
Determination of the need for optimization
(e.g. firmware updates, licenses).
Tailor-made service concept /
individual SLA's
Individual
maintenance offer
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The manufacturer’s specifications, which regulate the procurement of current firmware and microcode resources for systems in the data center, have changed drastically in recent years. In order to obtain current firmware and microcode resources “legally” or “compliantly”, the manufacturers require a valid warranty or a hardware maintenance contract with the manufacturer.
K&P Computer advises you before the start of the contract which systems are technically sensible for such a reinsurance with the manufacturer and mediates these contracts as Single-Point-of-Contact. This also applies to software maintenance contracts.
OEM partners of K&P group of companies
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We are your network contact and offer IT service for almost all leading OEMs. Especially in the case of IT problems, the causes of which are not clearly visible, it is a clear advantage for you to have only one contact person. We are in direct contact with the manufacturers, have the necessary know-how and guarantee you fast, direct solution finding without time-consuming communication loops.
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Protect your IT systems completely and reliably! The selection of the right Service Level Agreements for your mostly heterogeneous IT infrastructure is an important building block for securing your business success. Precisely tailored SLAs offer you the desired security and stability at all times. You also save resources and costs.
9 hours / 5 days service a week for any type of hardware Break & Fix. Guaranteed K&P response time of 30 minutes on your call.
13 hours / 5 days service a week for any type of hardware Break & Fix. Guaranteed K&P response time of 30 minutes on your call.
Around-the-clock service for any type of hardware Break & Fix. Guaranteed K&P response time of 30 minutes on your call.
Your desired SLA is not included? On request, we will be happy to work out your individual Service Level Agreement with your desired recovery time or warranty service.
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An international call centre in Wiesbaden and manufacturer-certified IT specialists are at your service 24/7. Validated workflows with defined interfaces, our constantly available management readiness as well as cooperation with proven partners form a secure network for you.
Call input at
K&P Computer
Qualification of the fault
Hardware or software
Parts, technology, disposition
and troubleshooting
Call termination and
call feedback
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We have over 25 warehouse locations throughout Germany. With approx. 6,000 articles in our main warehouse in Wiesbaden, we ensure the best possible availability and a fast response time at your site. At all times, we ensure that your spare parts are delivered on time and in full – nationally and internationally.
Thanks to our 24/7 logistics availability, you can also rely on our prompt and competent assistance in an emergency at any time of the day or night.
Spare parts - at your disposal at any time - national and international
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national and international
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Company
K&P Computer
Service- und Vertriebs-GmbH
Address
Berta-Cramer-Ring 10
65205 Wiesbaden
Contact
Phone: +49 6122 7071-0
Fax: +49 6122 7071-111
Helpdesk-Support
Phone: +800 4479 3300
E-Mail: hds@kpc.de
Do you have any questions or need technical information? Please do not hesitate to contact us.
+49 6122 7071-201
+800 4479 3300