Zum Inhalt springen
IT maintenance for data centers
Our manufacturer-independent IT maintenance (TPM) extends the service life of your infrastructure, reduces costs and ensures reliable system availability even after the manufacturer’s warranty has expired.
Responsive IT maintenance for business-critical infrastructures
Reliable IT systems are the backbone of every company. As soon as a component fails or is unstable, entire business processes often come to a standstill. In such moments, it is not only a quick response that counts, but also sound technical expertise – and this is precisely where our service comes in.
We have been supporting companies worldwide with customized IT maintenance solutions for over 40 years. Our service organization is one of the most efficient on the market: a well-coordinated team of experienced consultants and certified technicians supports over 4,000 customers – from SMEs to major international corporations.
What sets us apart is our combination of speed, quality and cost efficiency. Whether it’s scheduled maintenance or an acute fault – we are on call for you around the clock. With clear processes, reliable SLA structures and technical expertise at the highest level, we ensure that your IT is always stable. Worldwide. Manufacturer-independent. Personally.
Maximum flexibility in IT maintenance
Whether servers, storage or network technology: Third-Party Maintenance provides you with an economically attractive alternative to traditional manufacturer maintenance. TPM enables your hardware to be supported even after the end of the official product life cycles – quickly, flexibly and individually tailored to your requirements.
Up to 70 % lower maintenance costs
Make significant savings compared to OEM contracts without compromising on quality. Our TPM service offers an economically attractive alternative with a full range of services.
Central contact for all systems
With our manufacturer-independent multi-vendor support, you can bundle your entire IT maintenance with one partner – reducing complexity and creating a clear overview.
Certified technical teams with extensive expertise
Our experienced specialists are certified for all common manufacturers. You benefit from fast fault diagnosis and efficient problem solving at enterprise level.
Flexible choice of SLA models
Whether response time, availability or support level – we tailor our service agreements precisely to your business-critical requirements.
Consolidated maintenance contracts for greater efficiency
Instead of many individual contracts, we provide you with a central contract for your entire infrastructure – transparent, flexible and easy to manage.
Less effort thanks to digital administration in the customer center
Maintain an overview of assets, contracts and support requests at all times – centrally bundled in the intuitive KPC Customer Center with a direct contact person.
Our IT maintenance solutions are tailor-made for customers of all industries and company sizes to ensure maximum efficiency and reliability. Whether you are a small business or a global corporation, we offer flexible and scalable services that adapt to your individual needs.
Let us advise you without obligation – we will show you specific potential savings.
Let us advise you without obligation – we will show you specific potential savings.
Comprehensive IT maintenance for your entire data center infrastructure
Server maintenance
Our technicians monitor your servers around the clock. Through predictive maintenance and proactive measures, we prevent downtime before it occurs. If necessary, our teams can be on site within a very short time – anywhere in Germany.
Storage maintenance
Whether SAN, NAS or DAS: We take over the maintenance of your storage systems – manufacturer-independent, efficient and centrally managed. A single point of contact for all your storage components saves time, reduces complexity and cuts costs considerably.
Maintenance of tape libraries
Long-term archiving remains a critical component of modern IT strategies. Our experts ensure maximum availability and fast recovery times for tape libraries. We support systems from a wide range of manufacturers and generations.
Network maintenance
Network disruptions can paralyze your entire operation. Our local engineering teams identify weak points at an early stage and rectify problems quickly and reliably – even before outages occur.
The KPC Customer Center gives you full transparency and control over your entire IT maintenance infrastructure. You can manage all your IT assets, contracts and support requests efficiently and across all locations via a central, user-friendly platform.
Your advantages at a glance:
- Central overview of all supported systems and components
- Contract management made easy: all terms, SLAs and responsibilities at a glance
- Direct access to your personal contact – without detours
- Simple ticket creation and status tracking for support cases
- Cross-site administration for IT infrastructures at several branches
This not only saves you time and effort, but also ensures that your IT is always managed in line with your individual maintenance strategy – transparently, comprehensibly and efficiently.
TPM not only makes economic sense, it also makes ecological sense. Extending the useful life of your IT components reduces electronic waste and saves valuable resources. Not only do you avoid the emissions caused by manufacturing new hardware, you also make an active contribution to sustainability in your IT strategy.
TPM not only makes economic sense, it also makes ecological sense. Extending the useful life of your IT components reduces electronic waste and saves valuable resources. Not only do you avoid the emissions caused by manufacturing new hardware, you also make an active contribution to sustainability in your IT strategy.
Answers to frequently asked questions about our IT maintenance and TPM services
The basics of third-party maintenance
Third party maintenance (TPM) refers to the outsourcing of the maintenance and servicing of IT systems to external service providers. The third-party maintenance partner or TPM partner assumes responsibility for the regular maintenance, repairs and updates of the systems. This allows companies to concentrate on their core business while the service provider takes care of the efficient and reliable maintenance of the IT infrastructure. Third-party maintenance can be carried out either on-site at the customer’s premises or remotely.
Third-party maintenance allows companies to benefit from the expertise and experience of service providers. They have specialized personnel and state-of-the-art technologies to ensure efficient maintenance and servicing of IT systems. They also offer service level agreements (SLAs) that guarantee high system availability and short response times.
Reducing operating costs through efficient maintenance strategies
Companies can significantly reduce their operating costs through third-party maintenance. External service providers can make maintenance and servicing more efficient as they have specialized personnel and extensive experience in the industry. They can use more cost-effective solutions and technologies to optimally maintain the systems. In addition, external maintenance enables companies to focus their internal resources on other tasks and thus work more efficiently.
In addition, many third-party maintenance partners or TPM partners offer flexible contract models that enable companies to adapt their maintenance costs to their individual needs. For example, they can choose between different service level packages and optimize maintenance costs depending on their requirements.
Improving service quality and system availability
Third-party maintenance enables companies to ensure high service quality and system availability. External service providers have specialized personnel with extensive know-how and experience in the maintenance and servicing of IT systems. This enables them to guarantee fast troubleshooting and efficient execution of maintenance work.
In addition, many third-party maintenance partners offer service level agreements that guarantee high system availability. This allows companies to ensure that their IT systems are operational around the clock and minimize downtime.
Risk management and compliance
Third-party maintenance can help companies to manage risks and meet compliance requirements. External service providers have extensive expertise in security standards and data protection regulations. They can help companies to identify and eliminate security-related vulnerabilities and ensure compliance with relevant regulations.
In addition, external maintenance partners can carry out regular audits to check compliance with the agreed service level agreements and contractual conditions. This allows companies to ensure that their IT systems and data are optimally protected and that compliance requirements are met.
What is hybrid TPM?
Hybrid TPM (Third Party Maintenance) refers to a mixture of manufacturer-independent maintenance services and original equipment manufacturer (OEM) maintenance services. In this constellation, the third-party provider takes over the maintenance of certain parts of the IT infrastructure, while other components continue to be supported by the OEM. This hybrid maintenance strategy enables companies to reduce costs by having less critical or older systems maintained by third-party providers, while continuing to use OEM support for newer or particularly critical systems. Hybrid TPM thus offers a flexible and often cost-effective solution for IT maintenance. Learn more…
Your contact person
Rainer WaiblingerCTO
There is a clever solution for every technical challenge - let us advise you and find the optimum solution.
