IT-Maintenance

Tailor-made maintenance services

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IT maintenance by K&P Computer is the cost-effective alternative to manufacturer service.
We are responsible for the maintenance and service of your entire IT infrastructure across all manufacturers. Depending on your requirements, this includes your server, storage and network environment as well as the infrastructure of your data center.

Manufacturer-certified IT specialists are at your service 24/7 worldwide.

BEST SERVICE FOR YOUR IT. since 1985.

Benefit from fast response times, cross-functional know-how, proximity to the manufacturer, minimal communication effort and cost-effective IT maintenance services.

Our range of services

INTERNATIONAL IT SERVICE
Lower costs - Higher performance

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Sophisticated maintenance concepts offer you scope for strategic tasks and thus contribute to the success of your company. From day 1, you benefit from forward-looking technical advice and efficient asset management. Thanks to our regular updates and daily reports, you always have an overview of all your hardware and software assets.

In 4 steps to a tailor-made maintenance offer

Analysis

Manufacturer-independent inventory analysis
of the actual situation

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Consulting

Determination of the need for optimization
(e.g. firmware updates, licenses).

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Concept

Tailor-made service concept /
individual SLA's

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Offer

Individual
maintenance offer

We work for your success

NEEDS ANALYSIS FIRMWARE/
MICROCODE UPDATES and Software Maintenance

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The manufacturer’s specifications, which regulate the procurement of current firmware and microcode resources for systems in the data center, have changed drastically in recent years. In order to obtain current firmware and microcode resources “legally” or “compliantly”, the manufacturers require a valid warranty or a hardware maintenance contract with the manufacturer.

K&P Computer advises you before the start of the contract which systems are technically sensible for such a reinsurance with the manufacturer and mediates these contracts as Single-Point-of-Contact. This also applies to software maintenance contracts.

10000
Systems in maintenance
10000
Calls
0 %
Reliability

Your direct line to technology.

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We are your network contact and offer IT service for almost all leading manufacturers.  Especially in the case of IT problems, the causes of which are not clearly visible, it is a clear advantage for you to have only one contact person. We are in direct contact with the manufacturers, have the necessary know-how and guarantee you fast, direct solution finding without time-consuming communication loops.

SERVICE LEVEL AGREEMENTS

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Protect your IT systems completely and reliably! The selection of the right Service Level Agreements for your mostly heterogeneous IT infrastructure is an important building block for securing your business success. Precisely tailored SLAs offer you the desired security and stability at all times. You also save resources and costs.

 

DISCOVER OUR SLA TOPSELLER

9/5

9 hours / 5 days service a week for any type of hardware Break & Fix. Guaranteed K&P response time of 30 minutes on your call.

13/5

13 hours / 5 days service a week for any type of hardware Break & Fix. Guaranteed K&P response time of 30 minutes on your call.

24/7

Around-the-clock service for any type of hardware Break & Fix. Guaranteed K&P response time of 30 minutes on your call.

Overview of addable options
Contents of the hardware break/fix services

Your desired SLA is not included? On request, we will be happy to work out your individual Service Level Agreement with your desired recovery time or warranty service.

24/7 Call Management

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An international call centre in Wiesbaden and manufacturer-certified IT specialists are at your service 24/7. Validated workflows with defined interfaces, our constantly available management readiness as well as cooperation with proven partners form a secure network for you.

Enjoy the advantages
24 Stunden Service

Call input at
K&P Computer

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Qualification of the fault
Hardware or software

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Parts, technology, disposition
and troubleshooting

Konakt über Chat

Call termination and
call feedback

24/7 spare parts service
K&P Logistics Services

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We have over 25 warehouse locations throughout Germany. With approx. 6,000 articles in our main warehouse in Wiesbaden, we ensure the best possible availability and a fast response time at your site. At all times, we ensure that your spare parts are delivered on time and in full – nationally and internationally.

Thanks to our 24/7 logistics availability, you can also rely on our prompt and competent assistance in an emergency at any time of the day or night.

K&P Computer LOGISTICS

Spare parts - at your disposal at any time - national and international

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These customers trust
in our service

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Your contact persons

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Felix Asgari

SALES

Felix Asgari, CSO
Dirk Müller

Technique

Dirk Müller, CTO

Always close to you.

national and international

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Aussenansicht

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Contact

Do you have any questions or need technical information? Please do not hesitate to contact us.

Helpdesk:
Headquarter:
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