Privacy

Privacy

20th January 2021

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General Data Protection Declaration


Thank you for visiting our website and for your interest in our company and our services.

The protection of your personal data during processing throughout the entire business process is an important concern for us. Compliance with the German and European data protection regulations enjoys the highest priority at K&P Computer. Therefore, we inform you on this page which data we collect from you, what we need this data for and which user rights you have.

We are aware of how important it is to you that your personal data is handled carefully and we would like to explain to you transparently if and when personal data is collected and processed. All data collection and processing is carried out for specific purposes. These may result from a technical necessity, contractual requirements, for reasons of marketing and optimization of the website or explicit user requests. The legal basis is Art 6, para. 1 GDPR: legitimate interest of the responsible entity, pre-contractual and contractual measures. Your data will be deleted as soon as it is no longer necessary for the fulfillment of the purpose for which it was collected. Your data must also be deleted if the storage is inadmissible. Blocking takes the place of deletion if legal or factual obstacles, for example special retention obligations due to commercial and tax law requirements, prevent deletion.

Responsible party for data processing:

K&P Computer Service- und Vertriebs-GmbH, Berta-Cramer-Ring 10, D-65205 Wiesbaden, Germany.

Processing of personal data

For technical reasons, certain data must be collected and stored when you call up our website. We use this data for the purpose of technical administration of the website, to fulfill your wishes and requirements and for internal analysis and market research purposes.

Each of your accesses is stored in a log file with the following data:

  • Name of the page accessed
  • date and time of access
  • amount of data transferred
  • Message whether the retrieval was successful
  • IP address
  • Operating system and operating system version
  • Browser type and version

The data is stored in a secure operating environment on our own servers, which are not accessible to the public. Your personal data will be kept strictly confidential and deleted after 30 days at the latest.

All data you send to or download from www.kpc.de is transmitted over a secure https connection. However, if you contact us by e-mail, the confidentiality of the transmitted information is not guaranteed during transmission. Therefore, we recommend that you send confidential information only by letter.

Your personal data will not be passed on, sold or otherwise transferred to third parties unless this is necessary for the purpose of processing the contract or you have given your express consent (e.g. by setting cookies).

On individual pages, we require further personal data in order to provide our services or to be able to carry out the contractual relationship concluded with you.

The following data is required for registration and login to our customer center.

  • Your service contract number (customer number)
  • Salutation, first name, last name
  • E-mail address
  • Password

The data entered in the registration mask regarding service contract number, title, first name, last name are required to verify legitimacy and are deleted immediately afterwards.

The e-mail address and password entered in the login mask are required to log in to the Customer Center and are stored in a secure operating environment on our own servers. When access to the customer center is deleted, this access data is also deleted.

The provision of your personal data is mandatory for registration and login to the Customer Center. If you do not provide your personal data, no access authorization will be set up or existing access will be deleted.


The following data is required to report a fault without registering at our customer centre:

  • Service contract number (customer number)
  • Your e-mail address
  • First name, last name
  • Telephone number


Optional:

  • On-site contact (title, first name, surname)
  • Telephone number, local contact
  • E-mail address, on-site contact


Your customer number and e-mail address are required for verification of legitimacy.


The personal data entered in the mask is required for processing the fault report and is stored in a secure operating environment on our own servers. This data is deleted after the legal storage periods have expired.


The provision of the personal data is absolutely necessary for the verification of the legitimacy and for the processing of the fault report. If your personal data is not provided, it will not be possible to process the fault report.


The following data is required for event registrations:

  • Salutation, first name, last name
  • Company / Organization
  • E-mail address
  • Telephone number

All other information about yourself and the company / organization is voluntary.

The data is required for the organization of the event (confirmation of participation, invitation, event information). Your data will be deleted as soon as they are no longer required to fulfill the purpose for which they were collected. If you do not provide your personal data, registration and participation in the event will not be possible.

User rights

They have the right to data portability, information, correction, deletion and restriction of processing of their personal data, as well as the right to lodge a complaint with a supervisory authority in accordance with Art. 77 GDPR. Depending on the settings made when cookies are stored, your personal data may be transferred to third parties. For more details on the use and transmission of personal data, please refer to the links to the privacy statements of the individual cookies in the section “Cookies” and the links to the privacy statements for the individual social media platforms in the section “Privacy notices for social plugins” in this privacy policy. Beyond this, no data is passed on to third parties. Exceptions to this are only requests by authorized government agencies.

You can object to the further processing of your personal data at any time by sending an e-mail to datenschutz@kpc.de or a letter to K&P Computer Service und Vertriebs-GmbH, Berta-Cramer-Ring 10, 65205 Wiesbaden, with effect for the future.

Cookies

Cookies are small text files that are stored locally on the system of the site visitor.

We use the following types of cookies on our website, the scope and functionality of which are explained below:

Essential cookies: essential cookies enable basic functions without which you cannot use our website as intended. These cookies are used exclusively by us. This means that all information stored in the cookies is returned exclusively to our website. Essential cookies are strictly necessary cookies in the sense of the ePrivacy Directive 2002/58 EC, which do not require consent to be stored.
Statistics cookies: Statistics cookies collect information about the use of our website in anonymized or pseudonymized form. This information helps us to understand how visitors use our website. The purpose is to improve the attractiveness, content and functionality of the website.
Third-party cookies: These cookies come from external companies (third-party cookies) and are used to collect cross-website information about the websites visited by the user or to unlock content from video platforms and social media platforms. When cookies from external media are accepted, access to the content of these platforms no longer requires manual consent. Furthermore, cookies allow external parties to create targeted advertisements. These allow personalized online ads and extended analysis and evaluation options the user behavior. Legal basis: Art. 6, para. 1 lit. a GDPR (consent).
In detail, we use the following cookies on our website:

Name: Borlabs Cookie
Provider: K&P Computer Service- und Vertriebs-GmbH, Berta-Cramer-Ring 10, D-65205 Wiesbaden, Germany.
Purpose: Stores the preferences of visitors selected in the cookie box of Borlabs Cookie.
Cookie Name: borlabs-cookie
Cookie duration: 1 year
Privacy Policy: https://www.kpc.de/datenschutz/
Essential cookie, required for the proper functioning of the website.

Name: google tag manager
Provider: Google LLC
Cookie names: _ga, _gat, _gid.
Cookie duration: 2 years, current session, 24 hours.
Purpose: To know returning users on this website and aggregate the data under a randomly generated user ID.
Privacy Policy: https://policies.google.com/privacy?hl=de
Consent to the use of this cookie can be given or withdrawn via the cookie settings on this website.

Name: Facebook
Provider: Facebook Ireland Ltd, 4 Grand Canal Square Grand Canal Harbour, Dublin 2 Ireland.
Purpose: Used to unlock Facebook content.
Privacy Policy: https://www.facebook.com/privacy/explanation
Host(s) .facebook.com
Consent to the use of this cookie can be given or withdrawn via the cookie settings on this website.

Name: Google Maps
Provider: Google Ireland Limited Gordon House, Barrow Street, Dublin 4, Ireland.
Purpose: Used to unlock Google Maps content.
Cookie Name: NID
Cookie duration: 6 months
Privacy Policy: https://policies.google.com/privacy
Host(s) .google.com
Consent to the use of this cookie can be given or withdrawn via the cookie settings on this website.

Name: Instagram
Provider: Facebook Ireland Ltd, 4 Grand Canal Square Grand Canal Harbour, Dublin 2 Ireland.
Purpose: Used to unlock Instagram content.
Cookie Name: pigeon_state
Cookie duration: current session
Privacy Policy: https://www.instagram.com/legal/privacy/
Host(s) .instagram.com
Consent for the use of this cookie can be given or withdrawn via the cookie settings on this website.

Name: OpenStreetMap
Provider: OpenStreetMap Foundation
Purpose: Used to unlock OpenStreetMap content.
Cookie Name: _osm_location, _osm_session, _osm_totp_token, _osm_welcome, _pk_id., _pk_ref., _pk_ses., qos_token.
Cookie lifetime: up to 10 years
Privacy policy: https://wiki.osmfoundation.org/wiki/Privacy_Policy
Host(s) .openstreetmap.org
Consent to the use of this cookie can be given or withdrawn via the cookie settings on this website.

Name: Twitter
Provider: Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07 IRELAND.
Purpose: Used to unblock Twitter content.
Cookie Name: __widgetsettings, local_storage_support_test
Cookie duration: Unlimited
Privacy Policy: https://twitter.com/privacy
Host(s) .twimg.com, .twitter.com
Consent to the use of this cookie can be given or withdrawn via the cookie settings on this website.

Name: Vimeo
Provider: Vimeo Inc, Attention: Data Protection Officer, 555 West 18th Street, New York, New York 10011.
Purpose: Used to unblock Vimeo content.
Cookie Name: vuid
Cookie duration: 2 years
Privacy Policy: https://vimeo.com/privacy
Host(s) player.vimeo.com.
Consent to the use of this cookie can be given or withdrawn via the cookie settings on this website.

Name: YouTube
Provider: Google Ireland Limited Gordon House, Barrow Street, Dublin 4, Ireland.
Purpose: Used to unlock YouTube content.
Cookie Name: NID
Cookie duration: 6 months
Privacy Policy: https://policies.google.com/privacy
Host(s) .google.com
Consent to the use of this cookie can be given or withdrawn via the cookie settings on this website.

Data protection information on social plugins

Plugins of the following social networks are integrated on our pages:

  • Instagram & Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.
  • XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany
  • Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
  • Youtube LLC, 901 Cherry Ave, San Bruno, CA 94066, USA
  • Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07,Ireland
  • Linkedin Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland

You can recognize the plugins by the respective logo of the social network.

Facebook

When you click on the Facebook logo on our website, a direct connection is established between your browser and the Facebook server via the plugin. Facebook thereby receives the information that you have visited our site with your IP address. If you are logged in to Facebook, Facebook can assign the visit to our pages to your account. If you are a Facebook member and do not want Facebook to collect data about you via our website and link it to your stored membership data, you must log out of Facebook before visiting our website. We would like to point out that we do not receive any knowledge of the content of the transmitted data as well as its use. For more information, see Facebook’s privacy policy at https://www.facebook.com/about/privacy/.

Use of Google Analytics

We use the web analysis service Google Analytics of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”) on our website. The data processing serves the purpose of analyzing this website and its visitors. For this purpose, Google will use the information obtained on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

Google Analytics uses cookies that enable an analysis of your use of the website. The information generated by the cookies about your use of this website is usually transmitted to a Google server in the USA and stored there. IP anonymization is activated on this website. This means that your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Your data may be transmitted to the USA. The processing is based on Art. 6 (1) lit. f GDPR from the legitimate interest in the demand-oriented and targeted design of the website. You have the right to object at any time to this processing of your personal data based on Art. 6 (1) f GDPR for reasons arising from your particular situation.

Website visitors who do not wish their data to be used in Google Analytics can download and install a browser add-on to deactivate Google Analytics at https://tools.google.com/dlpage/gaoptout?hl=de. In addition, you can find more information about Google Analytics deactivation and data protection on this website. Alternatively, the storage of cookies can be prevented by selecting the appropriate technical settings in your browser software. However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent.

For more information on terms of use and data protection, please visit https://www.google.com/analytics/terms/de.html or https://www.google.de/intl/de/policies/.

Google Ads

This website uses Google Ads. Google Ads is an online program of GoogleLLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States.

Within the scope of Google Ads, K&P Computer uses conversion tracking. When you click on an ad placed by Google, a cookie for conversion tracking is stored on your computer. These cookies enable Google to recognize your internet browser. If you visit certain websites and the cookie has not yet expired, Google and K&P Computer can recognize that the user clicked on the ad and was redirected to this website.

Each Google Ads user receives a cookie with a different individual content. The information obtained with the help of conversion cookies is used to create conversion statistics about Ads users who have opted for conversion tracking. K&P Computer only receives statistical evaluations from Google about the users who clicked on the ad placed by K&P Computer and were redirected to a website provided with a conversion tracking tag. However, K&P Computer does not receive any information with which users can be personally identified. If you do not want to participate in the tracking, you can set your internet browser to inform you about the setting of cookies and to allow cookies only in individual cases. If you disable cookies, the functionality of this website may be limited.

Conversion cookies are stored on the basis of Art. 6 (1) lit. f GDPR (legitimate interest in analyzing user behavior in order to optimize the offer).

For more information on Google Ads and Google conversion tracking, please refer to Google’s privacy policy: https://www.google.de/policies/privacy/.

Use of SalesViewer® technology

On this website, data is collected and stored for marketing, market research and optimization purposes using the SalesViewer® technology of SalesViewer® GmbH based on the legitimate interests of the website operator (Art. 6 para.1 lit.f GDPR).

For this purpose, a javascript-based code is used to collect company-related data and the corresponding usage. The data collected using this technology is encrypted using a non-reversible one-way function (known as hashing). The data is immediately pseudonymized and not used to personally identify the visitor to this website.

The data stored as part of SalesViewer® will be deleted as soon as it is no longer required for its intended purpose and there are no legal retention obligations to prevent its deletion.

You can object to the collection and storage of data at any time with future effect by clicking on this link https://www.salesviewer.com/opt-out and then clicking on the “Deactivate tracking” button on the website. This will place an opt-out cookie for this website on your device. If you delete your cookies in this browser, you must click this link again: https://www.salesviewer.com/opt-out.

General

This privacy policy applies only to content on our servers and does not cover websites linked to our site. Please note that the confidentiality of e-mails or other electronic forms of communication on the Internet is not guaranteed, and data protection provisions and practices on data protection on the linked websites may change continuously. It is therefore advisable and necessary to inform yourself about changes in legal regulations and company practices.

If you have any questions, suggestions or criticism regarding the processing of your personal data, you can contact the data protection officer of K&P Computer directly, who will also be happy to help you with requests for information and complaints.

You can reach the data protection officer by e-mail at

or by letter to

K&P Computer Service- und Vertriebs-GmbH, Data Protection Officer, Berta-Cramer-Ring 10, 65205 Wiesbaden, Germany

Contact

Do you have any questions or need technical information? Please do not hesitate to contact us.

Helpdesk:
Headquarter:
E-Mail:

Please do not enter any confidential data in the contact form. Because the sender cannot be checked, K&P Computer does not accept orders for business transactions via this form. In these cases please contact K&P Computer by phone.

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