Servicedekking

Legend

24/7/4: 24 hours a day, 7 days a week, technician response within 4 hours.
24/7/4 in urban areas: 24 hours a day, 7 days a week, technician response within 4 hours in urban areas.
9/5/NBD: 9 hours per day, 5 days a week, usually Monday to Friday during regular business hours (e.g., 8:00 AM to 5:00 PM), NBD: Next-Business-Day.
NBD / Best effort: Next-Business-Day / no guaranteed response time or problem resolution within a specified time frame.
On Request: We would be happy to check the possibility of offering you service in this region. Please understand that we cannot make any binding promises.
Not supported: Currently, no support is available in this country.

If your desired SLA is not listed, please do not hesitate to contact us. We will do our best to find a suitable solution for you.