Peneder Bau-Elemente GmbH

Optimized IT maintenance and increased efficiency

In its more than 100-year history, Peneder has developed from a simple craft business into a globally active company. Today, Peneder employs almost 400 people and achieves an operating performance of around 111 million euros. In both industrial construction and fire protection, Peneder stands for innovation, speed, high quality and the greatest possible customer orientation.

THE CHALLENGE

In the past, Peneder Bau-Elemente GmbH was confronted with the growing complexity of its IT infrastructure. The systems from different manufacturers led to a confusing maintenance structure, which impaired efficiency and responsiveness in the event of faults. When problems arose, various maintenance providers had to be contacted, which was not only time-consuming but also delayed the resolution of IT problems. In addition, the administrative effort involved in renewing maintenance contracts tied up enormous capacities that could have been used more profitably elsewhere.

THE SOLUTION

To overcome these challenges, Peneder Bau-Elemente GmbH decided to partner with K&P. Following a comprehensive inventory, all server and storage systems due for maintenance were recorded and the required service level agreements (SLAs) were determined individually for each system and bundled in a maintenance contract. The result is customized support for the system environment and a fixed monthly maintenance fee that ensures maximum transparency and predictability. Since then, Peneder Bau-Elemente GmbH has been able to easily report changes in the inventory, such as additions and disposals of systems, to K&P by e-mail.

THE COMPETITIVE ADVANTAGE

Thanks to the K&P maintenance service, Peneder Bau-Elemente GmbH benefits from sustainable cost optimization while at the same time reducing its administrative workload. The introduction of a central contact person ensures a smooth process in the event of faults and faster problem solving. Thanks to 24/7 support and the cross-manufacturer know-how of K&P’s IT experts, Peneder is well looked after around the clock. Bundling all maintenance services with a single partner enables Peneder Bau-Elemente GmbH to operate its IT infrastructure efficiently and reliably, while its IT managers can concentrate on their core business.

CHALLENGE

• With the rapid growth, the complexity of the IT infrastructure increased, which made efficient and uniform IT maintenance necessary.

ADVANTAGES

• A central point of contact for all IT maintenance issues
• 24/7 support
• Fast problem solving
• Reduced administrative effort
• Cost efficiency
• High transparency and security