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Managed Workplace & Endpoint
We take care of the operation, support and further development of your workplace infrastructure – from the service desk to device deployment and print management. For efficient IT processes with satisfied users.
Our services in detail
Service Desk – first point of contact for users
We are the central point of contact for your employees in the event of IT problems. Our Service Desk provides support with technical questions, software installations and general faults. On request, we can proactively monitor your systems to detect and prevent potential failures at an early stage. This ensures smooth operation and increases the satisfaction of your users.
Workplace Services – support for your end devices
Our Workplace Services increase the productivity and stability of your IT workstations. We provide support for your client systems, carry out network installations and maintenance and implement data protection and data security measures. With many years of experience and fast response times, we ensure reliable support for your end devices – scalable as required.
Managed printing – efficient print infrastructure
Optimized print management reduces costs and relieves your IT. We advise you on the selection of energy-efficient devices, integrate printers into your existing environment and provide support and troubleshooting. This allows you to reduce consumption, increase the availability of your devices and improve the sustainability of your IT operating processes.
IMAC/R – Manage your end devices flexibly
Install, Move, Add, Change & Remove – we take care of the entire life cycle of your IT hardware. From the installation of new devices to relocations and adjustments through to secure decommissioning: our experts coordinate all processes seamlessly and efficiently without disrupting ongoing operations. This keeps your infrastructure technically up-to-date and optimally coordinated at all times.
Your benefits with Managed Workplace & Endpoint
Central user support
Our Service Desk offers rapid assistance with IT problems – for smooth processes in day-to-day work.
Scalable workplace services
Whether rollout, operation or customization – your end devices are supported according to your needs.
Efficient print management
We optimize your printing infrastructure and reduce effort, costs and consumption.
Flexible IMAC/R concept
Install, Move, Add, Change & Remove: End device management that adapts.
Relief of internal resources
We take over routine tasks – your IT teams gain time for strategic issues.
Standardized processes
Automated processes ensure transparency and stability in day-to-day operations.
Questions about Managed Workplace & Endpoint
What services does K&P Managed Workplace offer?
The services cover the entire workplace area – from the service desk and client support to printing systems and end device management (IMAC/R).
How does the service desk support users in their day-to-day work?
Our experts help with technical questions, faults or software installations – by phone or remotely. Optionally, we can also take over system monitoring.
Can existing devices be transferred to the support?
Yes, existing end devices can continue to be used and managed as part of Workplace Services or, if necessary, replaced in the IMAC/R process.
What does IMAC/R actually mean in the working environment?
IMAC/R stands for Install, Move, Add, Change & Remove – in other words, managing the entire lifecycle of your IT hardware, from installation to secure decommissioning.
How flexibly can the services be combined?
All modules – Service Desk, Workplace, Printing, IMAC/R – can be used individually or in combination, depending on the internal structure and requirements.
How do internal IT teams benefit from Managed Workplace?
You are noticeably relieved: We take over operational tasks in day-to-day business so that your IT can concentrate on strategic issues.
Is it possible to customize the services?
Yes – the services are scalable and can be adapted to company size, processes and existing systems.
Your contact person
Jens FriedrichSales Consultant Managed Services
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