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Ticket management & spare parts
Fast help in the event of a fault: Our ticket management and spare parts service ensure your IT availability – reliably, flexibly and around the clock.
Ticket management
Our service organization has been in existence since 1985 and is characterized by many years of experience and well-established processes. One call or e-mail is all it takes for our IT experts to be on site to solve the problem in the shortest possible time – including the necessary spare parts. An international call center in Wiesbaden and manufacturer-certified IT specialists are available to you 24/7. Validated workflows with defined interfaces, our constantly available management readiness and cooperation with proven partners form a secure network for you.
Ticketing procedure
- Automated escalation routines
- Qualified callback usually within 15 minutes of reporting a fault
- Central ticket information system
- Ticket tracking and feedback option via CustomerCenter
With the K&P CustomerCenter, we offer you uncomplicated handling of ticketing processes to resolve your concerns quickly and efficiently.
Frequently asked questions about ticket management & spare parts supply
What is professional ticket management in IT support?
Ticket management refers to the structured recording, processing and tracking of faults, requests or service cases – often on the basis of defined service level agreements (SLAs). The aim is fast, traceable and prioritized processing.
How are spare parts supplied in the event of defective components?
With its own logistics centers and a central warehouse, K&P Computer ensures the provision of suitable spare parts – fast, manufacturer-independent and tailored to your system architecture.
Are spare parts also supplied for older or discontinued systems?
Yes, the spare parts supply also includes EOL/EOSL systems. Thanks to a broad network and our own stocks, many older components can still be provided and installed.
What are the advantages of a central fault ticket system?
Standardized processes, clear responsibilities and transparent communication ensure shorter response times and more efficient management during ongoing operations.
How does escalation take place in the event of critical faults?
Depending on the SLA, defined escalation levels apply, which provide for prioritized treatment, direct technician assignment or management alerts – tailored to your individual service agreements.
Your contact person
Rainer WaiblingerCTO
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