especially for authorities, municipalities and public clients

Manufacturer-independent IT maintenance for public administration

Reduce maintenance costs, extend the useful life of your IT systems and strengthen your digital sovereignty – with clear SLAs, GDPR-compliant maintenance and future-proof service contracts that comply with procurement law.

Contact

Manufacturer-independent

Audit-proof

ISO-certified

Available nationwide

Increasing requirements meet tight budgets, outdated systems and limited resources

IT maintenance for public clients: challenges and pressure to act

Public institutions are under increasing pressure to operate their IT infrastructure in a stable, economical and legally compliant manner. At the same time, a shortage of skilled workers, evolved system landscapes and high vendor dependency are making smooth operation more difficult. The digitalization of internal administrative processes and legal requirements such as NIS2 or GDPR are further exacerbating the pressure to act.

Typical challenges in IT operations at public institutions:

Increasing budget pressure with growing IT requirements
End-of-life / end-of-support, although systems continue to run stably
Manufacturer dependency due to vendor lock-in and forced upgrades
Lack of human resources and expertise in your own IT team
Complex, distributed IT infrastructures with high maintenance requirements
Requirements for data protection, audit security and public procurement law

Flexible, reliable and legally compliant

High-performance IT maintenance for the public sector

Whether municipal administration, state authority or research institution - K&P Copmuter offers customized maintenance concepts for your IT infrastructure

Third Party Maintenance (TPM): The economical alternative

Up to 70 % cost savings compared to classic OEM maintenance
Extending the useful life of existing hardware (server, storage, network)
Maintenance also for systems without manufacturer support (End-of-Life / EOSL)
Multi-vendor maintenance from a single source
SLA-based service with defined response and recovery times
In-house spare parts logistics with availability even for older systems
Documented processes for internal audits and external audit authorities

Focus on public requirements

Contract models in accordance with EVB-IT and procurement law requirements
Strengthening digital sovereignty through manufacturer independence
Compliance with industry-specific regulations (e.g. BSI basic protection, NIS2, KRITIS)
Sustainability & Green IT (life cycle extension, reduction of electronic waste)
Support with service descriptions and offer formulation
Certified according to recognized security and quality standards such as ISO 27001

Maintenance PLUS: Supplementary service modules

Monitoring, patch management and user support as a modular extension
Certified data destruction and secure decommissioning in accordance with GDPR & ITAD standards
Support for hybrid infrastructures
Technical service for special requirements (e.g. school authorities, branch offices, mobile workstations)
Hardware Managed Services for targeted relief of internal IT teams

Over 40 years of market experience

More than 4,000 customers

Germany-wide technician network

Support for public and KRITIS-relevant infrastructures

For municipalities, authorities and public institutions - economical, audit-proof and strategically sensible

Your advantages at a glance

Reduce maintenance costs

Alternative maintenance models can permanently reduce ongoing IT operating costs.

Use systems for longer

Existing hardware is supported beyond the manufacturer’s end of life – without compromising stability or security.

Legally compliant commissioning

Our services are EVB-IT-compatible, can be awarded contracts and fulfill all relevant documentation requirements.

Minimize operational risks

Clear SLAs and fixed response times secure the operation of critical administrative processes in the long term.

Relieve internal IT

K&P takes care of maintenance, support and coordination – your team gains time for strategic tasks.

Strengthening sustainability

Fewer new purchases, longer running times and structured ITAD processes reduce resource consumption and electronic waste.

All services are carried out in accordance with recognized standards - verifiable, documented and designed for contract award eligibility

Safety, quality and traceability

ISO/IEC 27001-zertifiziertes Informationssicherheitsmanagement

Protects confidential data and ensures structured handling of risks in IT operations at the Wiesbaden site – for data center, cloud and managed services.

Zertifizierte Datenträgervernichtung nach ISO 21964

ITAD-compliant deletion and disposal of sensitive data – GDPR-compliant, documented and auditable for supervisory authorities.

CrefoZert – Bonitätszertifikat der Creditreform Wiesbaden

Certifies economic stability, low default risks and impeccable business conduct – as a basis for decisions by awarding authorities.

TÜV NORD-zertifiziertes Rechenzentrum (TSI)

Technical security at a high level – ideal for public facilities with increased availability requirements.

Audit-proof SLA models for public clients

Defined response times, transparent services and traceable processes – documented for awarding, auditing and internal control.

Support with regulatory requirements (NIS2, KRITIS, DORA)

Consulting and operational implementation of security-relevant requirements – documented and compatible with existing IT security architecture.

structured, awardable, uninterrupted

3 steps to optimized IT maintenance

1. analysis & initial consultation

We check your existing infrastructure, clarify requirements and evaluate systems with optimization potential – free of charge and without obligation.

2. customized offer

You receive a clearly structured, EVB-IT-compliant offer with defined services, SLAs and budget planning – compliant with procurement law and documentable.

3. smooth takeover & start

We take over operations in line with your processes – without interruption, with complete handover documentation and ongoing support from dedicated contacts.

Our experts will provide you with non-binding advice on awardable solutions, individual SLAs and sustainable maintenance strategies. Non-binding, technically sound, especially for public administration.

Strategic IT maintenance for public administration - request a free strategy meeting now

Our experts will provide you with non-binding advice on awardable solutions, individual SLAs and sustainable maintenance strategies. Non-binding, technically sound, especially for public administration.

Contact

Answers to key issues relating to award eligibility, security and business continuity

Frequently asked questions about IT maintenance in public administration

Is maintenance by K&P compliant with procurement law?

Yes, our services are EVB-IT-compatible, can be fully documented and can be tendered in a legally compliant manner – even within the framework of existing contracts or tenders.

Can systems that are no longer supported by the manufacturer also be supported?

Yes, we offer third-party maintenance (TPM) for end-of-life and EOSL systems – with guaranteed SLAs and spare parts availability via our own logistics.

How is it ensured that the data protection requirements are met?

All services are GDPR-compliant. We also offer certified data erasure (ISO 21964) and audit-proof ITAD processes.

Can services also be commissioned in stages or for individual locations?

Yes, our maintenance concepts are modular and scalable – from pilot operation to individual locations to comprehensive support.

Which systems and manufacturers can be covered?

We support IT infrastructures across all manufacturers – including servers, storage and network components from a wide range of providers, including mixed operation.