Ticket Management

What is ticket management?
Ticket management is a process for the structured recording, processing and tracking of faults, service requests and maintenance procedures. Each process is documented and processed in the form of a ticket.

Classification: Operational efficiency and transparency
Ticket management is used in service desks, maintenance organizations and managed services. It creates transparency regarding open tasks, priorities and processing statuses. The advantages are better traceability and clear responsibilities. The added value is reflected in more efficient support processes, better SLA compliance and a reliable database for reporting and optimization.