Service processes

What are service processes?

Service processes are structured procedures that ensure that IT services are provided efficiently and consistently. They are often based on best practices such as those of ITIL (Information Technology Infrastructure Library) and include tasks such as incident management, problem management and change management.

Significance and advantages

Well-defined service processes improve the quality of IT services, minimize downtimes and increase customer satisfaction. They help companies to make optimum use of their IT resources and meet compliance requirements. Service processes are particularly important in IT departments, managed services and support centers where fast and reliable problem resolution is required.