QoE (Quality of Experience)

What is QoE?

Quality of Experience (QoE) describes the subjective perception of a user with regard to the quality of a service or product, such as video streaming, online gaming or web applications. QoE geht über rein technische Leistungskennzahlen hinaus und berücksichtigt, wie gut ein Dienst die Expectations of the user. Factors such as Loading times, image quality and connection stability influence the QoE.

Advantages and optimization

A good QoE improves customer satisfaction and promotes user loyalty. Unternehmen können die QoE durch Optimization of networks, caching technologies and Content Delivery Networks (CDNs) increase. QoE is particularly important for providers of streaming services, cloud gaming and e-commerce platformswhere delays or outages can lead to a poor user experience.