Outsourcing

What is outsourcing?
Outsourcing describes the outsourcing of IT tasks or processes to external service providers. In the context of hardware maintenance and managed services, this often relates to the operation, maintenance, support or lifecycle management of IT infrastructures.

Classification: Opportunities and dependencies
Outsourcing is used to relieve internal resources and access specialized expertise. The advantages are scalability, cost transparency and a focus on the core business. Risks lie in dependence on the service provider or loss of internal knowledge. The added value comes from more efficient processes, stable service levels and predictable operating models.