KPI (Key Performance Indicator)

What is a KPI?

A Key Performance Indicator (KPI) is a measurable key figureKPIs are measures that evaluate the progress or success of a specific process, project or goal. KPIs are used to Performance and efficiency of activities. They are used in almost all areas of the company, such as IT, marketing or production used.

Advantages and examples

The use of KPIs helps companies strategic goals and react to deviations at an early stage. Examples of IT-related KPIs are System availability (Uptime), throughput time of tickets in IT support and the success rate of security updates. Gut definierte KPIs unterstützen die decision making and improve the transparency in projects and processes.