Field Service Management

What is Field Service Management?
Field Service Management (FSM) describes the planning, control and documentation of field service and on-site service assignments, particularly in the context of hardware maintenance and repair services. It combines organizational, technical and logistical processes.

Areas of application and benefits
FSM is used by service providers, TPM providers and IT service providers to efficiently deploy technicians and coordinate on-site deployments. The advantages are shorter response times, better resource utilization and transparent deployment documentation. The added value lies in more reliable services, reduced downtime costs and compliance with agreed SLAs, especially for business-critical hardware.