Chatbot

What is a chatbot?

A chatbot is software that is able to simulate natural conversations with users. Chatbots are often used in Customer support to answer inquiries, recommend products or take orders. They either use rule-based systemsbased on predefined answers, or artificial intelligenceto learn independently and conduct more complex dialogs. Well-known examples are chatbots on websites, messaging platforms or in mobile apps.

Advantages and possible applications

Chatbots offer companies numerous advantages, including 24/7 availability, cost savings and the ability to multiple customers simultaneously to operate. They improve the Customer experienceby providing quick and precise answers. In addition, they can be integrated with CRM systems or e-commerce platforms make personalized recommendations. Modern chatbots not only support text, but also voice input and are used in areas such as banking, healthcare and tourism are being used more and more frequently.