Availability Management

What is availability management?
Availability management is an IT service management process that ensures that IT services and systems meet the agreed availability requirements. It combines technical, organizational and procedural measures to avoid downtimes and ensure the continuous operational readiness of IT infrastructures.

Areas of application and benefits
Availability Management is used in business-critical IT environments, managed services and SLA-based service contracts. Redundancies, maintenance planning, monitoring and preventive maintenance reduce the risk of system failures. The added value lies in higher service quality, predictable maintenance windows and improved customer satisfaction. At the same time, availability management enables a clear assessment of costs versus availability requirements.