Third Party Maintenance (TPM) as the key to increasing efficiency

Advantages of Third Party Maintenance

Third Party Maintenance (TPM) offers various advantages over conventional maintenance services offered directly by the manufacturer (OEM, Original Equipment Manufacturer). Some of the most important advantages:

• Cost savings: TPM providers often offer lower prices than OEMs. This can mean considerable savings both in terms of service contracts and the cost of spare parts.
• Extended hardware lifecycle: OEMs tend to keep the lifecycle of their products relatively short to encourage sales of newer models. TPM providers often support older hardware, allowing companies to use their existing devices for longer.
• Flexibility and adaptability: TPM providers often offer more flexible contract terms and can better adapt their services to the individual needs of customers. This also includes the option of only maintaining certain parts of the hardware.
• Independence and fewer conflicts of interest: As TPM providers are not tied to the sale of new hardware, they can act more independently and make recommendations that are not influenced by sales targets.
• Faster service: TPM providers can often offer faster and more personalized service as they do not have the same internal bureaucratic processes as large OEMs. This can lead to shorter response times and more efficient solutions.
• Global coverage: Many third-party maintenance providers have an international network of technicians and partners, which enables global service coverage. This is particularly advantageous for companies with locations around the world.
• Availability of spare parts: TPM providers often have access to a wider range of spare parts, including those that are no longer produced by the OEM. This means they can continue to support older systems.
• Specialized expertise: TPM providers often have in-depth knowledge and experience with a variety of manufacturers and devices, which allows them to provide specialized and in-depth technical support.

In summary, Third Party Maintenance offers companies a cost-effective, flexible and reliable alternative for maintaining and supporting their IT infrastructure without being tied to the often rigid and expensive conditions of OEMs.

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