Our customers value service quality and personal support: NPS 80 for K&P Germany

Once again this year, we surveyed our maintenance customers on their satisfaction with K&P – and are proud of the outstanding results.

With a Net Promoter Score (NPS) of 80, K&P Germany achieves an excellent value that is well above the industry average. For comparison: an NPS above 50 is generally considered strong – the excellence class begins at 70. This feedback is impressive proof of the trust that our customers place in us on a daily basis.

Fast response times, personal support, reliable processes and competent support in day-to-day business – these are precisely the factors that our regular customer satisfaction surveys focus on. Among other things, our customers rate the quality of communication, compliance with service levels and our technical expertise – from troubleshooting to spare parts supply and managed services.

Dirk Müller, CEO of K&P Computer, is very satisfied with the results: “Our consistently excellent satisfaction ratings are both recognition and an incentive for us. They confirm that our consistent service orientation and our commitment to individual solutions are paying off. The strong trust of our customers is the best reward for our daily work.”

An NPS of 80 is a clear sign of the trust our customers place in our work – and a great testament to the commitment of our entire team.
Our aim is to deliver far more than standard maintenance: We offer individual, tailor-made solutions and ensure that our customers can rely on smooth IT operations at all times. For us, excellent customer satisfaction is no coincidence, but the result of our daily attitude: listen, understand, solve – quickly and reliably.

K&P Austria also achieved a strong result in the current survey: with an NPS of 67, the value is also above the industry average and underlines the high quality of service.

More than 4,000 customers rely on K&P’s services – from SMEs to large corporations. The fact that we consistently achieve high satisfaction ratings shows that our quality standards are not a promise, but a reality.

Every response not only enriched us, but also gave something back to the environment: For every response received, a tree was planted – together with Planet Tree and Wald4Leben.