Why a Central point of contact is crucial

Having a single point of contact for all your IT maintenance means that all support requests are coordinated quickly and efficiently—across manufacturers. Whether your systems are from various Original Equipment Manufacturers (OEMs) or you manage diverse hardware components, the SPOC ensures that all requests are consolidated and handled directly, eliminating lengthy coordination processes and saving you valuable time.

Not only does the SPOC bring comprehensive technical expertise, but they also manage all necessary communication with manufacturers. You no longer have to navigate various hotlines or support teams—everything is handled through a single source. This streamlined structure enables faster troubleshooting and secures uninterrupted operations.

Your benefits of a SPOC as part of TPM

1. Efficient communication: With just one number to call, you have access to a contact who handles all your IT maintenance needs. No delays occur from coordinating with multiple support teams or manufacturers.
2. Cross-manufacturer expertise: The central contact is knowledgeable about all relevant systems and manufacturers, allowing them to step in immediately or handle communication with manufacturers as needed, accelerating the troubleshooting process.
3. Stress-free maintenance: Instead of working through multiple support channels and contacts, you receive clear and direct communication through a single source, saving time and reducing the effort involved in coordinating multiple support teams.
4. Global support: Especially for companies with international locations, a central point of contact is invaluable. They coordinate all maintenance requests worldwide, ensuring every site receives necessary support without you having to manage the details.
5. Support beyond End-of-Service (EOS) and End-of-Service-Life (EOSL): Even if the manufacturer has discontinued official support, your central point of contact remains your go-to through Third Party Maintenance. They will ensure that your hardware continues to be optimally maintained even after EOS/EOSL.

Single point of contact for IT maintenance according to EOS/EOSL

Many companies face the challenge of their IT hardware reaching the end of its service life with the manufacturer. Instead of replacing the entire hardware or foregoing support, TPM enables cost-effective and reliable support beyond the service life of the systems through a central point of contact. This allows you to continue using your existing infrastructure without sacrificing maintenance quality.

Conclusion: The central point of contact as the key to IT maintenance

A single point of contact for your IT and hardware maintenance offers a wealth of advantages: It simplifies communication, reduces complexity and ensures quick solutions to problems, regardless of manufacturer or location.  This service is essential, especially for companies with a global presence and a diverse IT infrastructure. With Third Party Maintenance (TPM)  you gain a partner who centrally coordinates all your IT maintenance requirements – even after End of Service (EOS) or End of Service Life (EOSL).