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BDT support for tape library systems
K&P Computer offers technical support for BDT tape systems such as FlexStor, MultiStor, MultiStak and Orion Stack – with clearly regulated SLAs, its own spare parts logistics and experience in the long-term operation of archiving infrastructures.
Long-term maintenance for BDT archive systems
Whether FlexStor, MultiStor, MultiStak or Orion Stack – tape library systems from BDT are often used for backup and long-term archiving for many years. Especially in regulated IT environments, their availability is essential, even if the manufacturer’s support has long since expired.
K&P Computer ensures the reliable operation of your archive systems: with structured fault diagnosis, defined spare parts logistics and regular firmware maintenance. Our maintenance models are based on the specific requirements of the respective platform and offer clear SLAs, traceable documentation and many years of experience in supporting long-lasting storage technologies.
Your benefits from BDT Support with K&P Computer
SLA-supported maintenance concepts
Our service level agreements (SLAs) are tailored precisely to your system environment and operational requirements. Response times, scope of services and communication channels are agreed individually – transparently and measurably. This means you benefit from predictable support and reliable support in the event of a fault.
Competence in BDT systems
Our technicians have in-depth knowledge of FlexStor, MultiStor, MultiStak and Orion Stack – both in standard environments and for special setups. We also guarantee reliable analysis and support for less common configurations or customized systems. Many years of experience and documented system knowledge ensure the quality of our services.
High availability of spare parts
Our own spare parts logistics ensure fast response times – regardless of system age. Central warehouses keep critical components for various BDT generations in stock, including components that have become rare. In this way, we ensure that stable and uninterrupted operation remains possible even with EOL/EOSL systems.
Maintenance beyond manufacturer cycles
Even after the manufacturer’s official end of support, your BDT hardware remains reliably in operation. Our documented maintenance measures and structured spare parts supply enable long-term continued operation. In this way, we create planning security and protect your investment – regardless of the product cycle.
Transparent service contracts
Our maintenance agreements are clearly structured – with clearly defined services, response times and terms. There are no hidden clauses or unforeseeable additional costs. This gives you a predictable, comprehensible and budget-compliant maintenance solution that is geared to your actual IT environment.
Technical prevention & fault diagnosis
Regular drive tests, media checks and configuration checks ensure early detection of potential faults. Even without an actual fault, we keep an eye on your systems and carry out preventive measures. In this way, we ensure long-term stability and avoid unplanned failures during operation.
Talk to us about a suitable maintenance solution – structured, plannable and manufacturer-independent.
Talk to us about a suitable maintenance solution – structured, plannable and manufacturer-independent.
Your contact person
Rainer WaiblingerCTO
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